Sofitel Hotels reviews

Front Office: litigious application of employee handbook rules. Certain management personnel seem friendly enough, but they are constantly seeking new ways to calmly extract information from you to later use against you. Concierge: you may be expected to perform duties of Front Office, thus blurring the line or responsibility and function. Don't expect much advancement in incorporating technology into the guest experience. Everything rests on Medallia, Sofitel's metric for guest satisfaction. And when a guest is dissatisfied, but doesn't explain why? Well, it will naturally be your fault, non? Also, be cautious when dealing with HR: they may attempt to detain you placing you under duress if you are in the process of termination or a forced resignation. Avoid signing anything unless you are fully aware of the implications. Beware!

One of the worst hotels I worked for. Management is truly unprofessional and biased. 17 professional Managers were laid off due to no business returns. All managers benifits were cut down. Turnover of staff is extremely high.