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Sofitel Hotels

Part of Accor

Engaged Employer

Sofitel Hotels reviews

3.5

57% would recommend to a friend

(418 total reviews)
avatar

Sébastien Bazin

74% approve of CEO

37% positive business outlook

Sofitel Hotels has an employee rating of 3.5 out of 5 stars, based on 418 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sofitel Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

418 reviews
5.0
Dec 21, 2024

R

Recommend
CEO approval
Business Outlook

Pros

Good work, collegues, tips, high season

Cons

Hours, free time, sleep time

1.0
Jan 12, 2019

Company is a mess

Recommend
CEO approval
Business Outlook

Pros

There are no pros for working at Sofitel.

Cons

Sofitel washington DC is a toxic work environment where you will be underpaid and under-appreciated. Over-time is prohibited and it will be the employees responsibility to avoid it at all costs (even if it means working off the clock to avoid being punished for unfinished/poor quality tasks) Be prepared to be yelled at by immature members of the executive committee and watch as any promises made during your interview fade away.

1.0
Jul 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Beautiful hotel, great standards of service, many coworkers are nice, good benefits. The hotel is beautiful and has many international guests and the opportunity to provide a luxury experience for them. The brand has several locations in the US and is also international, giving you the possibility to transfer to other locations if that interests you. Free meal per shift in the cafeteria is always a nice addition. Although if you work in the Food and Beverage department the time of your cafeteria visit is about the time you arrive, rendering it kind of pointless.

Cons

Political unprofessional nonsense will meet you at every corner. Managers were carrying on "relationships" with other managers and even with subordinates. Promotion opportunities and treatment is not equal. Management will frequently harass you to make sure you uphold to every standard they have in place. Sometimes there are 25+ standards you need to meet for one interaction with a guest!! Forget to say "Bonjour"? You might get a write up. Received a write up for being one minute late! Not kidding. Micro-management environment, very little training (servers never know what the specials are, what the lunch menu even is, what the dishes are like), an HR team that is out to get you. I came in excited to work for the company, worked hard, received constant praise from guests, wanted to stay long term- left with very bad taste in my mouth.

Viewing 1 - 3 of 418 Reviews

Glassdoor has 730 Sofitel Hotels reviews submitted anonymously by Sofitel Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Sofitel Hotels is right for you.