Sixt reviews

3.6

64% would recommend to a friend

(1,383 total reviews)

Alexander Sixt and Konstantin Sixt

72% approve of CEO

62% positive business outlook

Sixt has an employee rating of 3.6 out of 5 stars, based on 1,383 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sixt employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jun 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Good bonuses only if you rip people off and charge them 3 times more than what they have to pay. Bait and switch.

Cons

Management and supervisor do not know how to treat the people that is actually making them money. The managers of the fort lauderdale airport location are only there to make you feel afraid that you might loose you position. They do not know how to be professional and do not know equal treatment for their employees, more than 1 agent called out more than 13 times yet they didn't fired them. They only care about what goes in their pocket. It id a bait and switch because they do not have the cars they show online.

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Sixt Response
8y
Thank you for your review. We are concerned regarding your feedback. We provide expansive training for our managers and continuous feedback and coaching for them on a regular basis. Our most senior managers are the head of our airport locations and have tenure with Sixt. We have confidence that their direction and management style reflects the companies core values and trust that they facilitate an environment that is challenging but rewarding for all of our employees. As a Rental Sales Agent there are goals and expectations for sales and customer service. The training process is so extensive that we have weeks of training initially, refresher training every 3-6 months, as well as daily/weekly coaching with your Regional Sales Performance Manager. Through all of this, our RSA's will have the tools necessary to offer the greatest options to our customers based off of their needs. We have zero tolerance for dishonesty form our agents and do not promote this behavior. We encourage you to make your own decisions at the counter and work with your customer as far as pricing. The role is very flexible. Of course, with the entire industry there are times were we may not have a specific vehicle a customer desires due to seasonality, late returns, damaged vehicles, etc. As a result we are able to find alternatives for our customers, especially at an airport location with a large fleet to choose from. If you have additional concerns that you would like to discuss our team would like to speak further. You can reach us at 954-874-1793.
1.0
Jun 21, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked for the UK reservations department (Call Centre agent) which overlooked the reservations operations. The great thing about working in this particular department is the sense of being part of a united team. The team in general are quite close and tend to spend time outside of the work place setting. There is also a great sense of multiculturalism as the team is primarily made up of people from numerous backgrounds such as India, New Zealand, Australia and Canada. Working in this particular department allowed for a more relaxed atmosphere in comparison to a typical German team. Oftentimes there is a sense of being in a cultural bubble whereby the team would actively create a fun and enjoyable work environment such as a sharing of food such as candy, food and party plans- much different to a German setting where people tend to come to work for the work and not intermix their social life and work. The management are generally quite helpful in regards to specific needs required such as having a day off due to parenting issues, sickness and general request.

Cons

Being such an old and established company, Sixt has very traditional concepts of work and worklife. As noted above there is generally a clear comparison between the German colleagues and that of the UK colleagues. There are often issues between the teams that stem from this cultural difference such as the UK team generally more relaxed in regards to punctuality whether it be for lunch (a limit of 30mins for a midday lunch break) or when the shift is to start (even with a genuine reason such as train delay etc), whereas the German colleagues come to work for the sake of work -even if there is an issue they encounter they just accept it (but later complain incessantly about it outside work). A major problem with Sixt is that there is no discrepancy between management and the workers. There are oftentimes problems with payments such as bonus schemes not being clarified; work expectations not being advised and a general sense of feeling of being 'replaceable'. Sixt is essentially plays a numbers game. If you do not meet the requirements (despite not being clarified to be begin with) that they will easily replace you with someone else as they have a tendency to high turnover of new employees. The UK reservation team is almost always made up of new team members less than six months since starting. There are hardly any team members older than 1 year who have been with the team. Sixt has hardly any employee benefits. They hardly, if every, provide any milk or sugar for the coffeee machines. Water fountains often dry up and there are several days where water is only available from the kitchen or from the toilet. There are no BVG ticket schemes nor do they have regular social events.

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Sixt Response
8y
Thank you for your review regarding our reservations team in the UK. We are happy to hear that you are enjoying the fun culture that your team and managers facilitate! To address your concerns, it is not our goal to make any of our employees to feel like just a number. We provide coaching for those that still have room to grow in their role and promote an open door policy if employees are struggling or have concerns. Of course, in reservations and in front counter sales there are additional monetary incentives involved so we do have expectations as far as meeting goals. Sometimes a certain role may not be the best fit for an employee if after continuous coaching, expectations are not being met. In this case we need to find a solution whether it may be a different position, etc. Also, many new countries may not have the expansive benefits package to start. However, there is room for growth with everything! For instance, the U.S. has only been in operations for 6 years, and are now able to provide a more expansive benefits package this past year in 2017. There will be growth! We encourage you to reach out to your local HR department to address your concerns that are listed. We are dedicated to improving and your responses can allow us to further investigate.
4.0
Feb 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Great pay, flexibility in scheduling(shifts), understanding management, paid training, amazing discounts on rentals, fun cars to drive, great relationships built between coworkers and third party cleaning company for fleet, second chances at proving you can do your job well if you had a rough couple weeks/months in meeting goal, being recognized in your department for doing a good job(stats)

Cons

Only full time positions available(I wanted to stay and be a part time CSA but the shifts are in 8 hour increments), if one person on your team was not meeting goal consistently, the whole team has to be re-coached instead of the one "bad apple," only one main manager to report to(branch manager) instead of having multiple leadership positions for each separate role of the operation, being a newer company trying to grow in the US, not enough space in the airport lot for all fleet and customers during peak season(summer), management caring more for RSAs than CSAs.

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Sixt Response
9y
Thank you for taking the time to review Sixt as your former employer. It is great to know that you enjoyed the company so much that you hope to join us again when your schedule allows! We hope to see you back. It is our goal to reward employees for a job well done, and offer points of improvement when needed. Likewise, we absolutely agree, all of our employees are equally important and everyone should be recognized for contributing to the companies success. Thank you for your dedication to Sixt and our customers!
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