Is Shell a good company to work for as a Customer Operations?

Customer Operations professionals working at Shell have rated their employer with 3.2 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Operations Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Operations interview questions at Shell .

Does Shell pay Customer Operations employees well?

Customer Operations professionals rate their compensation and benefits at Shell with 3.7 out of 5 stars based on 55 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Operations salaries and benefits at Shell .

What are the top reviewed jobs at Shell?

Cashier (333) , Engineer (306) , Business Analyst (302) , Software Engineer (276) , Project Manager (261) , Manager (232) , Intern (214) , Analyst (212) , Sales Associate/Cashier (158) , Project Engineer (118) , Financial Analyst (111) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

What are the pros of working at Shell according to real employee reviews?

"good work life balance and flexible" ((in 1479 reviews)); "very ethic and good benefits" ((in 1048 reviews)); "Pay is good and they gave out quarterly gas cards based upon profits and earnings." ((in 775 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 707 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 676 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 229 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 162 reviews)); "Long hours and lots of things going on at once" ((in 133 reviews)); "poor leadership and direction" ((in 92 reviews)); "lots office politics is there" ((in 75 reviews))

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Shell

Shell Customer Operations reviews

3.2

68% would recommend to a friend

(55 total reviews)

Wael Sawan

27% approve of CEO

29% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.6

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.8

Career opportunities

Customer Operations employees have rated Shell with 3.2 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Operations professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Operations professionals compared to other employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

4.0

Nov 5, 2021

Good compensation

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Good compensation and benefits, with allowances

Cons

Workload is too much, may lead to burnout

3.0

Sep 23, 2021

Good company in terms of safety

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

- Mainly inculcates the value of safety in terms of the process itself of working and also in terms of workplace - Generous in terms of providing "help" or compensation - Will expose you to different markets (if department caters to different country)

Cons

- Inevitable office issues such as a little bit of drama

4.0

Sep 15, 2021

Not bad

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Supportive line manager and team members

Cons

Slow in adopting technology and change in organisation

Viewing 22 - 24 of 55 Reviews

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Shell Customer Operations reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good compensation

Good company in terms of safety

Not bad

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