Pros
- Free corporate giveaways, door-to-door shuttle service going home, nap room, karaoke room, gaming area, free coffee and juices in the pantry
- I learned about customer operations, order and delivery management, feedback, complaints, and issue resolution, as well as logistics and touchless support.
- Strong attention to Diversity and Inclusion. Very active in terms of extra-curricular activities. There are all sorts of fun activities you can join, such as internal contests and volunteer opportunities. Very active in various advocacies such as concern for the environment and LGBTQ+ rights. There is also a nap room, a karaoke room, and a gaming area, which means they pay attention to both work and play.
- Most enjoyable part of the job is the pay, because you get paid very well.
Cons
- Typical day at work is very rigid especially when because this is the operations arm of Shell. Your breaks are scheduled down to the minute, as it follows a pass-the-bucket system. All your work activities are timed, and every single time that you're out of your desk is timed.
- Hardest part of the job is the very impersonal culture. There's no sense of belonging, at least in my experience in a Customer Operations role. The people were only concerned about work and work alone. Not great for those who like to be surrounded with colleagues who also care about you on a personal level. Takes a toll on your mental well-being eventually given the lack of camaraderie with workmates and the very rigid BPO culture.
- BPO culture all in all quite takes a toll on your mental health
