Is Shell a good company to work for as a Customer Operations?

Customer Operations professionals working at Shell have rated their employer with 3.2 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Operations Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Operations interview questions at Shell .

Does Shell pay Customer Operations employees well?

Customer Operations professionals rate their compensation and benefits at Shell with 3.7 out of 5 stars based on 55 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Operations salaries and benefits at Shell .

What are the top reviewed jobs at Shell?

Cashier (333) , Engineer (306) , Business Analyst (302) , Software Engineer (276) , Project Manager (261) , Manager (232) , Intern (214) , Analyst (212) , Sales Associate/Cashier (158) , Project Engineer (118) , Financial Analyst (111) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

What are the pros of working at Shell according to real employee reviews?

"good work life balance and flexible" ((in 1478 reviews)); "very ethic and good benefits" ((in 1022 reviews)); "The pay is good and once you learn how to navigate the system there is room to move." ((in 793 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 699 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 679 reviews))

What are the cons of working at Shell according to real employee reviews?

"1. Poor management emphasizes in results solely from data analysis rather than quality or focusing in listening to subordinates" ((in 345 reviews)); "Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 228 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and lots of things going on at once" ((in 135 reviews)); "Slow career progression and lot of bias in promotions" ((in 127 reviews))

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Shell Customer Operations reviews

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3.2

68% would recommend to a friend

(55 total reviews)

Wael Sawan

27% approve of CEO

29% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.6

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.8

Career opportunities

Customer Operations employees have rated Shell with 3.2 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Operations professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Operations professionals compared to other employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

55 reviews

3.0

Jun 23, 2025

Great company, not so great people

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Base salary is a bit small, but the rest of the benefit package compensates for it. Very generous with the benefits, bonuses, and allowances. Employees are really supported by management and HR > stays true to their claim that Shell has an "employee-centric" work environment

Cons

Couldn't keep up with office politics. Really bad mob mentality sometimes, especially for larger teams. Big bosses are great, but mid managers are so-so and favoritism is apparent. Career progression is so slow (there would be colleagues that have been there for more than 5 years before getting promoted to the next job grade)

3.0

Apr 14, 2025

Not a perfect company but a good one

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits wise they are better compared to other multinational companies in the country. Overall experience will depend on your department and team.

Cons

Stability has not been their strong suit lately due to left and right re-orgs.

1.0

Feb 23, 2025

Salary

Customer operations

Recommend

CEO approval

Business Outlook

Pros

Stability, immigration documents support, good for students, good as a first job

Cons

Weak salary, no carrier opportunities, toxic office culture, no chance for payment increase, no chance to show the talents and be paid for it

Viewing 1 - 3 of 55 Reviews

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Shell Customer Operations reviews

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Great company, not so great people

Not a perfect company but a good one

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