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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,709 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Apr 21, 2013

      Technology is interesting, management is lousy

      Sales operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Company has a lot of money to spend and rewards well (especially for sales) -Technology is interesting and relevant

      Cons

      -Terrible internal processes in place. No true CRM or way to manage sales cycle -Onboarding of new employees is an absolute joke. HR is practically non-existent -Internal politics are heavy. Like high school all over again

      1.0
      Mar 21, 2013

      “overvalued technology to work with, poorly managed and highly political”

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Could have potential but do not treat their employees right. Happy cows make good milk. So that applies to developers. And management their is all about them selves. They do not treat their directs with dignity. After a year. I feels like escaping from a communistic camp. Sorry not much pros.

      Cons

      This company is run by the hard headed old timers that ant' let go of the product. They are very closed minded. The product has so much holes in it since i worked there. The customers that are using this is seeing layers of cake frosting over bad stale old cake. Product is using such an old 2000 technology that if there are decent competitors they should be dead soon.

      1.0
      Jan 20, 2026

      layoffs

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      worklife balance and good equity

      Cons

      horrible leadership and silent layoffs

      Viewing 277 - 279 of 5,709 Reviews
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      Glassdoor has 6,645 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.