Pros
ServiceNow has developed Excellent Software and is displaying an astonishing ability to release new capability all the time - keeping them agead of the competition who are not as agile. The Technical leadership is both visionary and engaged with where the products are going. They are executing on the strategy with enthusiasm and precision. The Platform provided is - if not revolutionary - a strong evolution of legacy systems. The platform has pretty much refined what other legacy applications have learned by experience. The Marketing messaging is engaging and effective - resulting in great sales in the regions where the leadership supports the messaging and not going off on a tangent. Nice Laptop and great salary packages.
Cons
In spite of a very strict and lengthy process of hiring including full background checks, the eventual people hired are not hired to build a long-term company. The company bears all the hallmarks of a company that has grown too quickly. The processes are immature, the HR people and back-office bear all the symptoms of being promoted to the point of incompetence too quickly in that they are treating senior people like kindergarten kids. Policies are being applied badly or too strictly. Benefits are below average, and promises often broken. ServiceNow seems to get rid of more people than they are hiring, and that can be through anything from classical non-performance to offending management or influential sales people. If somebody cannot be gotten rid of outright, they are bullied till they resign. There is very little logic to firings/forced resignations. They are hiring the A-Team, but expect lackeys, so the first to go are normally those who are the best at what they do and who do not have to put up with this kind of rubbish. Nobody - from the most junior to the most senior or competent are sure of their job and live in constant fear of being sacked/forced to resign. ServiceNow management micromanages each and every person in the organization. There are several systems that have to be updated with the same information, and weekly and even daily calls diving into great details are the order of the day. I will not recommend anybody who I know to work for ServiceNow, as they are sure to be disappointed.