ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Mar 6, 2020
Recommend
CEO approval
Business Outlook

Pros

-Good benefits -Unlimited PTO (dependent on management, the HCM management will shame you if you take 3 weeks or more, while all managers go out on vacation constantly) -Tons of training which means you can develop your skills a lot -Good Stock options -Flexible hours-ish -Remote Work

Cons

-Management will push to your limits and not compensate you or recognize your work -KPIs are outrageous, they ask that you put in so much work in and give little to nothing back. They measure it on a 80% + 20% + 20% so 120% total, if you don't meet more than 100% they will not give you a raise. -Management will shame you if you ask for "too much" PTO -Management will make you feel like you're lucky to work at SN, when truly they're the lucky ones to have a good TC, we bring most of the revenue in -Compensation: They pay below market, I have been offered 50-70% more at other firms for the same job -Bonuses: They will find any little excuse to deduct your bonus, I never got more than 50% of my bonus -ACR: They will nick and nack your previous year performance just to not give you a raise, I went two years without a raise even though my billable total was well over the requirement and my CSAT was more than 9 out of 10. -Training: On top of your required 80% billable hours per year, they will assign you an absurd amount of training throughout the year and expect you to complete it, even if you're resourced at 40 hours per week with client work. They do not care about Work/Life balance. I was putting in 50 hours per week for a client project which lasted about 10 months, and I still did not get a raise because I was behind on my training, submitted some timesheets a couple of days late.

2.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Great pay, great&relevant customer conversations.

Cons

Too many old school sales (management) from dying companies like EMC and Oracle are joining. They destroy culture, and almost zero value, but do like to receive credits for work done by others whom already left ServiceNow out of frustration.

2.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Great product (user experience, performance, features) Experience of a fast growing company (40% YoY) Compatitive pay (but heard that they stopped offering stocks in some countries) Happy customers (high CSAT scores)

Cons

People get rutinely fired during their first 24 months with the company in the UKI but also across EMEA Lack of teamwork (people keep their heads down) Low business ethics (HRnot keeping confidence, bulling business partners is quite common)

Viewing 169 - 171 of 5,680 Reviews

Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.