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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,676 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,676 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      May 3, 2018

      No job security

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Share of company provided to Employee

      Cons

      Hire and Fire company. No job security

      1.0
      Nov 15, 2017

      Toxic culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free stuff in the kitchen Social event every 2 weeks

      Cons

      Immature and unprofessional management with no experience on how to 'lead' Favoritism and politics - promoting without merit No growth opportunities and no personal development initiatives Poor communication: just focus on execution and do not have ideas or question anything as you get kicked out.

      3.0
      Mar 14, 2017

      Sales - 4 year view

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comp Plan - CRO wants sales people to make money - technology is relevant and customers are excited. Company has trained their sales operations teams to support sales teams and company has done their best in trying to keep up with high growth.

      Cons

      Customer success has not been a focus area - salesforce.com focuses in on adoption/consumption and lets the sales person free up to focus on the next new logo. Here you drown in managing customer expectations, managing PS hours/engagement PM, and hoping to get it deployed prior to the renewal date. ServiceNow BU's are now overlay groups that focus on "selling" their vertical solutions into your territory - beginning to feel like TPS report hell or the IBM way of selling. Pricing strategy changes with each release which makes renewals a challenge and customer references/price points far apart.

      Viewing 142 - 144 of 5,676 Reviews
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      Glassdoor has 6,610 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.