ServiceNow reviews

4.1

81% would recommend to a friend

(5,679 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,679 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 17, 2017

Fast pace, constant change, too much work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally competent people who are well qualified and enthusiastic. Bonuses and reviews occur every quarter. You feel like you're making a difference. They have been promoting from within the ranks. The stock price is still climbing.

Cons

This is a "yes" company - you must agree when asked for something, and if you say "no", you'd better have an air-tight reason. There is unrelenting work and unrelenting change. I went through three org changes and two management changes within 9 months. The new CMO is introducing even more change and pressure to perform(he previously worked at Amazon). You sometimes feel like a robot just getting stuff done in your assigned lane. Managers have the constant pressure to make sure their team is perceived as "high-performing". There is almost no room(or time) for creativity.

1.0
Nov 17, 2016
Recommend
CEO approval
Business Outlook

Pros

RSU stock if you stay long enough to collect

Cons

No Annual raises No 401k matching High stress Poor Managers No training

2.0
Jun 2, 2016

Trying to find next source of revenue

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid ITSM product. Incident management etc.

Cons

Behind the curtain, it's all javascript Treat people like disposable tissues - first day, new colleagues were talking about how many people left and how anxious they are to leave

Viewing 145 - 147 of 5,679 Reviews

Glassdoor has 6,614 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.