Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 797 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 398 reviews)); "Benefits are good and fair" ((in 391 reviews)); "Good pay and stock options" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,677 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,677 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Mar 21, 2019

Strong stock price but at the cost of a political environment

Anonymous

Recommend

CEO approval

Business Outlook

Pros

- Unlimited PTO - Strong stock price - Good people there - Work from home - Good mobility between teams

Cons

- No raises while I was there - Bonuses aren't always the promised amount - No stock refreshes - No promotions while I was there - Politics with the other office. Promotions seem to be occurring more often in the San Diego office more often than other offices - Interesting/cool projects seem to move to the San Diego from other offices, leaving re-arrangements at the office the project originally was at - Friends referred to positions internally don't hear anything regarding the status/progress of their application

2.0

Feb 7, 2019

Great product, terrible management

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Great product! Great customer loyalty.

Cons

Culture is not the same it once was. Presales management is not great, especially in the Commercial segment.

2.0

Oct 7, 2018

Feedback to top management

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Company has good product matrix and lot of potential to grow in market

Cons

-Start up approach is gone and Current management is mix of multiple companies and everybody is trying to bring there old company approaches by diluting existing approaches. -No work balance - Start up staff left because of new management approaches

Viewing 139 - 141 of 5,677 Reviews

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