Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (372) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 791 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 443 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 403 reviews)); "Good pay and stock options" ((in 264 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Dec 21, 2022

Toxic Culture and Politics in PreSales Org

Executive enterprise architect

Recommend

CEO approval

Business Outlook

Pros

Stock price and RSUs Onboarding process Trips to Vegas

Cons

Horrible middle management especially within EA teams and SC teams in the East Territory where they don’t know how to coach and provide feedback Ineffective Sales AEs who don’t know how to sell outside IT and play dirty politics to throw other supporting teams under the bus No role clarity and multiple teams are stealing each other’s credit to compete and gain attention from the Sales Account teams Dirty politics and talented employees are not allowed to share their thoughts - it’s an autocratic culture where sales teams have the upper hand to dictate the overall strategy The EA team in the East Territory is run by hire-to-fire manager

1.0

Oct 4, 2022

Serious Lack of Diversity even though they tout it online

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good product within the industry and industry leader

Cons

ServiceNow has a serious lack of Diversity. I see the team on LinkedIn constantly posting about Diversity and Inclusion but the sales team highly lacks in it. Just take a look at the sales team on LinkedIn and all you'll see that there is no diversity. Stay away if you don't fall into the norm of a good ol boys club.

1.0

Sep 19, 2022

Avoid this place

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Base salary of $150k+ for long-time seniority presales solution consultants.

Cons

Chaotic organization who's culture has lost it's way. Leadership at all levels has been poached from large tech organizations, but to the detriment of the culture. They have all the wrong people leading this organization.

Viewing 133 - 135 of 5,669 Reviews

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