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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Sep 17, 2025

      AVOID - I've spent 20 years in big tech and ServiceNow was the most toxic by far

      Sr. director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good pay and stock performance - Lots of smart people - Good product

      Cons

      - While there are some bright spots, this is BY FAR the most toxic place I have worked and I have spent time at MSFT, Google, Meta, etc. - There are many abusive leaders and executives, and I do not use that word lightly - HR issues are not dealt with, and reporting poor behavior does absolutely nothing - Truly a horrific culture, I knew several people who went out on leave for mental health reasons related to work

      3.0
      Mar 24, 2025

      Beware the OTE

      Cloud solution architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      - I've had a long and often rewarding career at ServiceNow. - ServiceNow stuck with me through a personal tragedy which required FMLA time and inconsistent business hours for over a year. - This company is "going somewhere," and that always makes the work more interesting along the way. - I've met hundreds if not thousands of smart, interesting, caring people that really want to do their absolute best alongside one another. There are few people that are dead weight, and those types don't last long, here.

      Cons

      - I'm getting off-shored. They can hire 3-4 people in India for what they are paying me. It isn't directly called this, but that's what is happening. - Even though I'm told my performance for 2024 was "just fine," they have held my bonus payout for 2024 as part of my transition/pending separation. It seems like a "claw back" that costs me $10-15k (after taxes). Moral of the story: They might pay you $0 for OTE (even if the company does well) if they can think of an excuse before the check is written 2 months later after what you did to earn it has happened.

      1.0
      Aug 3, 2023

      Truth Behind Company Values and Culture

      Commercial services account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Appealing Public Image: The company projects an attractive set of values and culture to the public, drawing potential employees and customers. 2. Inspirational Messaging: The publicly shared values can inspire employees and create a sense of purpose in their work. 3. Enhanced Brand Reputation: A positive image of the company boost its reputation, leading to increased trust and loyalty from customers. 4. Employee Attraction and Retention: A strong culture can attract top talent and encourage existing employees to stay with the company long-term. 5. Alignment with Social Trends: Company'svprogressive values may align with prevailing social trends, making them more appealing to socially conscious consumers.

      Cons

      1. Pay versus Expectations: Employees may find that the compensation offered is not commensurate with the high expectations set by the company's values and culture, leading to feelings of undervaluation and dissatisfaction. 2. Discrepancy with Reality: The publicly projected values and culture may not align with the actual practices and environment within the company. 3. Workplace Dissatisfaction: Employees can feel disillusioned and disengaged when they realize the disparity between what is advertised and what is experienced. 4. Erosion of Trust: Inconsistencies in values and culture can erode trust among employees and customers, leading to negative perceptions of the company. 5. High Employee Turnover: Misalignment between advertised and actual culture may lead to increased turnover rates as employees seek a better fit elsewhere. 6. Negative Impact on Company Reputation: Once discrepancies are exposed, the company's reputation could suffer, affecting its ability to attract top talent and customers.

      Viewing 115 - 117 of 5,669 Reviews
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