AVOID - I've spent 20 years in big tech and ServiceNow was the most toxic by far - Sr. Director ServiceNow Employee Review

1.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Good pay and stock performance - Lots of smart people - Good product

Cons

- While there are some bright spots, this is BY FAR the most toxic place I have worked and I have spent time at MSFT, Google, Meta, etc. - There are many abusive leaders and executives, and I do not use that word lightly - HR issues are not dealt with, and reporting poor behavior does absolutely nothing - Truly a horrific culture, I knew several people who went out on leave for mental health reasons related to work

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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