Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 804 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Benefits are good and fair" ((in 399 reviews)); "Great people and a lot of learning" ((in 397 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 171 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow reviews

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4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Dec 9, 2019

culture of games and intimidation

Account development representative

Recommend

CEO approval

Business Outlook

Pros

work for manipulative passive aggressive micro manager who has little concern for the teams personal well being

Cons

giant gap between how forbes most innovative appears and what it’s like to actually work here no leadership manages through confusion disorganize no credibility has to have things done a certain way even if its the wrong way disappears assigns busy work shows up and takes credit watchs clock no freedom no autonomy

1.0

Aug 28, 2019

Leadership overhaul - the need of the hour | Job candidates - stay away, unless you're desperate

Senior manager

Recommend

CEO approval

Business Outlook

Pros

- Work-life balance - Compensation - ServiceNow technology / platform

Cons

- Executive leadership is a 'joke' at best - Deteriorating culture and lack of respect for individuals

ServiceNow Response

We disagree. ServiceNow's executive leadership team is committed to building a great, enduring company. Besides their industry, business, and technology expertise, they also hold themselves and their teams accountable for living our company purpose and exemplifying our values. As a company, we believe deeply in helping our customers succeed, and in creating a culture of belonging and respect.

1.0

Jul 17, 2018

hi

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Morning fruits , perks and evening snaks. Good compensation including RSUs(if given).

Cons

Work life balance. Comparing X years exp guys with 2 X or 3 X years exp persons. Should have clarity while taking the person for particular position. Ex: Taking QA position but asking to Develop the application. Micro management.

Viewing 109 - 111 of 5,669 Reviews

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