ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

From day one, roles and expectations are clearly defined — there's no ambiguity about responsibilities or scope, which makes it easy to hit the ground running. Leadership is transparent and genuinely responsive to employee feedback, and when something needs to change, it does. The culture here is exceptional. Training is thorough, and the energy from leadership — especially the CEO's enthusiastic "Let's Go!" at the close of every meeting — makes it easy to stay motivated and feel like part of something bigger. The company also values and invests in its people — I came on as a contractor and was brought on full-time, which says a lot about how they treat their talent.

Cons

No cons at this time. I came in as a contractor for 18 months before going full-time, so I had a solid sense of what to expect — and it's delivered on every front.

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Progressive culture, super smart and talented grown ups, no massive politics for a big company, CEO is driven and infuses energy, platform is solid and does what it says it will (no vapor), AI Native, education forward. distributed workforce and supports autonomous working models

Cons

Big company, lots of layers, hard to know where to go to move things forward but thats every big company

Viewing 94 - 96 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.