Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 773 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 446 reviews)); "Great people and a lot of learning" ((in 401 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 397 reviews)); "Good pay and worklife balance" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 173 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 27 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Apr 1, 2026

Great company but not right for all

Senior director

Recommend

CEO approval

Business Outlook

Pros

working at the forefront of technology together with some of the most talented people, customers generally love the company and product which creates better conversations, leadership are approachable and not afraid to get their hands dirty and meeting customers

Cons

execution needs to be improved from development to implementation, we spend a lot of time thinking of the right strategy and making plans that ultimately do not become actionable

4.0

Apr 1, 2026

Great Company Culture and Opportunities for Growth

Exeucitve assistant

Recommend

CEO approval

Business Outlook

Pros

Strong focus on innovation and next-gen workflows, keeping the company at the forefront of technology. Supportive and collaborative team culture; people genuinely help each other succeed. Opportunities for career development and learning new skills. Transparent leadership that communicates company vision clearly.

Cons

Fast-paced environment can sometimes feel overwhelming, especially during peak periods. Workload may fluctuate depending on team priorities, requiring adaptability. Some processes could be more streamlined to reduce repetitive administrative tasks.

5.0

Apr 1, 2026

Great place to be what you want to be

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great WLB interesting initiatives Diverse

Cons

Depending on the team, there will be lots of tribal knowledge and platform knowledge you'd need to learn before making significant contributions

Viewing 97 - 99 of 5,668 Reviews

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