ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

learning how to work at a software company with other people that work at software companies

Cons

- Superficially helpful people: i.e. people refusing to assist even if it is their primary job function, redirect to others who do the same, or in more frequent scenarios just ignoring people. Lots of internal finger pointing and trash talking other teams/people, overall this is becoming a toxic work environment. - Poor management and leadership: lack of guidance and investment in direct reports. I've been in scenarios where my years of experience, level of relationship with client and basic common sense have been ignored by my management repeatedly, only to get in front of the next level of leadership or the client and be eviscerated for not having prepped the very thing I tried to but was shut down over and over. - Lack of basic courtesy within groups: the level of unprofessionalism and rudeness I've experienced is unbelievable and too frequent from different individuals to not be a reflection of the culture. We are all here to get our jobs done and we don't have to be a**holes to each other to do that, stop being nasty and treat people with the same respect you would like to receive.

1.0
Sep 11, 2019

Cronyism and discrimination

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I personally experienced.

Cons

Rampant cronyism and people being fired at a moment’s notice for political reasons. I was discriminated against on a project due to my age, race and appearance. Nothing of course that I could prove in court, just heard second hand from a colleague I trust who was flabbergasted. But then again, that’s how discrimination is done, isn’t it? They don’t come out and tell you why you’re being discriminated against, do they?

1.0
Mar 18, 2019

Run away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quarterly bonus and nothing else

Cons

Highly toxic, political and hostile work environment. Good people got let go for no reason.

Viewing 70 - 72 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.