ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

SaaS, Cloud fast growing company free snacks a lot of parking convenient location

Cons

Playing politics at all levels. I was working in digital marketing team. In two weeks after onboarding I started hesitating in my decision to accept the offer. I was working as a contractor. Sr managers will immediately tell you they want to hire you because you are so so good. However, they do not mean that. Do you really think two weeks enough to conclude it? They just want you to work as crazy and devote all your time to the project. You will work extra hours. I do not mind working extra hours. However, no need to lie. They give you a hope without any intent to do so. All team members are competitors to each other. That is an explanation of gossips in the company. The environment is highly competitive. I was new to the team and team members were complaining about each other all the time. Even though they are not direct competitors to each other in terms of their responsibilities. Politics all the time. You may not know what other team members complain about you and you will not have a chance to explain yourself. It doesn't matter whether it is true or not. They would prefer to kiss the butt than building a team. Turnover is very high. In digital marketing team for a year 29 contractors went through the team. Senior managers would prefer to hire 3 interns, but not hiring a manager. My Sr manager told me they did not need my ideas for marketing, i had to do everything they would tell me. In marketing?!! They do not need my ideas?!?! Why then my ideas went live? Plagiarism? Yes. You do the work. They put their name on it. The company values only Sr Managers.

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

For the first year and a half of my career with SN, it was great being an employee. It WAS an exciting, vibrant place to work.

Cons

After the IPO, the new CEO brought in all of his management and replaced hard-working employees that had a passion for the business. It was horribly stressful and disgusting how they treated legacy employees who helped build this business. One after the other we were let go with no acknowledgement to our contributions.

1.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

-Excellent colleagues -Remote work -Flexible schedules -At first, they were generous with free gifts -Fred Luddy, the founder who retired a few years ago, was the kindest, most generous, and most caring person I have ever encountered, especially professionally. He genuinely wanted his employees to maintain a healthy work-life balance and to explore and find where they fit best at the company. He did not want to lose employees. He preferred to acknowledge their talent and interests and help them find a way to combine both at ServiceNow.

Cons

Since Bill McDermott took over -Employees are overworked and underpaid. The company is hemorrhaging employees and the people who stay are drowning in work and constantly expected to work well outside of business hours. Industry recruiters admit they have been hearing that from candidates who recently left ServiceNow. -There is no employee handbook and employees must dig through layers upon layers within the employee portal to reach vague information that rarely proves to be useful. There are also very few SOPs. Those that exist are usually outdated. -What is said and what is done do not tell the same story. The business is expanding vigorously. The employees, the shareholders, and the board are told the profits are soaring, but, there has been a hiring freeze for at least 2 years and even backfilling positions is prohibited. -Receiving urgent calls or messages from managers who have not been trained on the business processes of their employees and do not have access to the systems used by employees (they have a choice) between 11pm and 3am is not uncommon. -The company advertises unlimited PTO, but limits most employees to 3 weeks. C-suite executives are granted unlimited PTO. -Advancement and pay increases are only awarded once a year. -It was recently announced that, due to new criteria, employees will be taking on significantly increased workloads for the same pay, while promotions and pay increases will be limited to the point of practically not existing. Meanwhile, a Google-esque showpiece building was just built at the headquarters site to impress customers. -C-suite staff and their direct reports have been leaving at a noticeable rate. Interpret that as you will. -Consider the parable of the emperor who has no clothes.

Viewing 67 - 69 of 5,668 Reviews

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