ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Company has good branding department. Hence good self advertisement. Fortune 100 etc Product is good. But has run its course.

Cons

- Nepotism at its best. Marketing has the worst culture. Survival depends on the whims of the top management layer. - CMO and subsequently down-under directors has very bad management style of bullying , micromanaging, threatening with job termination and firing. - Not a healthy work environment - Bid your RSU goodbye as that is only show ..They will find a way to terminate before it vests Wished I had read the feedbacks from all former employees about Marketing before joining. Would have made a very informed decision.

1.0
Feb 16, 2018

H1B Quality Engineers are exploited at ServiceNow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A wonderful place to work and learn. The SNOW platform in itself is the mother of all the IT platforms combined in one huge package. A slap to the competition. Some agile teams are doing incredible work. Bravo ! Some recent most M&A will surely prove beneficial in the field of AI and Machine Learning. However ServiceNow is not a place where u can expect promotions or career growth as per the latest TownHall Meeting.

Cons

Not Sure if we need H1B workers to do QE roles. That is utter mis-use of H1B. The product is surely innovative but not something that would require H1B workers for testing/QA. Many of these are promoted to the next level as Lead and Managers. Other QE Engineers who really deserve promotions and way too senior are given lay-offs or given back-burner jobs. Some of them even end up watching you-tube videos and go out for long afternoon walks. Also the QE leadership exploits H1B women (young talented good looking Indian girls) professionals by hiring them as interns and then asking them to look around in different department for FT roles. On several occasions H1B Male QE interns are not converted to FT or are moved to different departments for doing ordinary testing. There are few QE Managers (from different cultural background that behave like James bond) who hire only H1B Female QE and prefer only Females over Males for high visibility roles. There is lot of abuse going on in the name of "Diversity" and "women in technology". Sadly the HR is just a puppet and watching the show. H1B employee will never bring any such issues as he,she has all the strings attached else their green-card is jammed. There is surely exploitation of labor and mis-use of H1B at ServiceNow. Hope that these H1B ladies are not being exploited in any other ways ..

1.0
Aug 20, 2015

DO NOT TAKE A JOB HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary is definitely competitive, and offer high yielding stock options. There is a lot of opportunity for travel. Benefits are good.

Cons

They fire as many people as they hire, if they don't like you and you don't agree with the politics they will get rid of you just as quickly as they hired you. The amount of people I saw let go in the 6 months I was there was crazy, I would say 15-20, that I worked with personally and many more that I did not know. There were directors who worked there for years that they fired just because "they were going in a new direction". They overwork you to an unimaginable point, you are expected to be available 24/7 to answer emails and calls, and if you don't your neck is on the line. If you take a job here be ready to be at their beck and call from 6am to 2am, take phone calls during dinner, work on the weekends, take a red eye and work the next day, and don't dare take a lunch break.

Viewing 73 - 75 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.