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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,738 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Aug 20, 2025

      Old tech stack

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable work life balance with current projects

      Cons

      Not many opportunities if you want to grow in technical skills

      4.0
      Aug 20, 2025

      Great tech, culture fading

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The SaaS platform ServiceNow offers is truly amazing. So there's lots of upside for the company, it's relatively easy to sell and to demonstrate, customers tend to like it and renew their contracts. If you're in sales, you know that having a decent product and a good path to expand your footprint at existing accounts is key. The company invests significantly in R&D and strategic acquisitions, which should help them keep an edge on competitors.

      Cons

      The cult of Bill McDermott is kinda gross. He's the antithesis of the "humble" that Fred Luddy brought to the c-suite. He rolls into corporate events like a rock star, signing autographs, and his speeches are somewhere between Goodfellas and a rambling Trump monologue. We've started doing "big company" stuff like layoffs, pinching pennies on travel, limiting team events. It's still one of the better places I've worked, but the startup feel is totally gone. We're on a path to be just like IBM in terms of culture. Commissions are getting tighter too - they're reviewing more deals each quarter and saying "we're not going to pay full commission on that, it was a 360 deal, or an exec was involved, or it's a way bigger deal than what was expected in this territory so we're only going to pay out 50% of the commission we owe on it." The Ts & Cs in comp plans give them loopholes the size of cruise ships where they can NOT pay you commission for all kinds of reasons.

      Viewing 601 - 603 of 5,738 Reviews
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      Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.