ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Technology and strategy is still best in class. Global leadership is inspiring under CEO

Cons

The team and culture in APAC which was once great is being slowly dismantled, brick by brick. A culture of fear based management is being instilled under the new APAC leadership and becoming toxic. Activity tracking and reporting is nearing on levels that would be expected by an ex-con on probation, not of a seasoned and mature sales team and this is only one component on the time wasted on admin! Blanket performance ratings are placing waves of reps onto performance management plans, without taking in to account previous attainment or expected attainment for the year. Tenured and seasoned reps are being managed despite only having one account and one transaction per year without any regard. It’s the customers who will suffer the most, just so the APAC team can hire more robots from Oracle and destroy the team even more.

1.0
Aug 20, 2025

OPINION: Bias and Bigotry Abound

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stocks and bonuses are great if you get any

Cons

Conspicuous bias and bigotry Demographics influence salary Gaslighting Negative prejudices and stereotypes Questionable diversity practices

Viewing 598 - 600 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.