Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 792 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and product at ServiceNow" ((in 404 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "Good pay and stock options" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Bill and P4 have decided no layoffs but to cut costs, the incompetent managers have been asked to identify so" ((in 30 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Aug 19, 2025

Inconsistent culture, good pay and long term prospects

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits in theory Strong roadmap and opportunities Some teams are really strong and good

Cons

If you land in the wrong organization, things are nightmarish. People in power will abuse it if they dont like you outside of your work performance. Discrimination and getting rid of people through performance management common. That great leave policy? Use it and expect being demoted and/or pip'ed out after. Promotions of the worst behaved. Bad hiring practices. Illusion of a strong culture but its not consistently applied or cared for and senior leadership is oblivious or complacent.

5.0

Aug 19, 2025

One of the best

Senior instructional designer

Recommend

CEO approval

Business Outlook

Pros

- Work-life balance is actually respected here. You won’t find your laptop giving you puppy eyes at midnight. - Super collaborative culture: people don’t just “circle back”, they actually… well, circle back. - You’ll never feel like the dumbest person in the room because even if you are, people are kind enough to explain things without making you feel like Clippy from MS Word. Lots of ownership on projects. You get to drive things instead of being stuck in the backseat with no aux cable. - Benefits are solid (tuition reimbursement, healthcare, flexibility; basically, adulting made slightly easier).

Cons

- Time zone overlap with US stakeholders = your calendar sometimes looks like a late-night Netflix binge schedule. - Frequent team structure changes: Just when you get comfy with the org chart, boom, plot twist.

4.0

Aug 19, 2025

Great working with service now

Senior qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good growth Good stock options Snacks Good insurance program

Cons

Less salary compared to peers More work No cab or food facilities like other companies

Viewing 604 - 606 of 5,738 Reviews

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