ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Apr 14, 2012
Recommend
CEO approval
Business Outlook

Pros

Well-oiled machine, good core values, strong leadership. There is always a lot to do, but everyone is on board to get it done.

Cons

long hours - but that's based on knowing what it takes to build a world class company. Rapid growth means lots of challenges integrating people.

5.0
Apr 12, 2012
Recommend
CEO approval
Business Outlook

Pros

The company has grown tremendously in the last 1-2 years and has managed to maintain a start up culture, with a singular focus to change the way the service desk is run. The ServiceNow platform has the opportunity to disrupt the entire IT stack, and at the same time, crush the legacy players in the same way Salesforce did in Siebel and others. Everyone truly wants to help each other, but only top notch should apply. You will work hard, change is constant, and opportunity abounds.

Cons

People from big companies might have a hard time adjusting to the pace and rate of change. Expectations are high. Ability to execute is mandatory. Change is constant. Adaptability is imperative.

3.0
Jan 28, 2012

Transitioning under new management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stock options, potential for growth if the company gets its house in order internally. Must decide if it's a cloud company or ASP.

Cons

Dramatic changes in upper management over the past year resulted in 5 different teams all working in different directions on the same project. Too much reliance on using our own software internally as a matter of philosophy, even when the software wasn't ready.

Viewing 5662 - 5664 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.