ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 21, 2013
Recommend
CEO approval
Business Outlook

Pros

-Company has a lot of money to spend and rewards well (especially for sales) -Technology is interesting and relevant

Cons

-Terrible internal processes in place. No true CRM or way to manage sales cycle -Onboarding of new employees is an absolute joke. HR is practically non-existent -Internal politics are heavy. Like high school all over again

1.0
Mar 21, 2013

“overvalued technology to work with, poorly managed and highly political”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Could have potential but do not treat their employees right. Happy cows make good milk. So that applies to developers. And management their is all about them selves. They do not treat their directs with dignity. After a year. I feels like escaping from a communistic camp. Sorry not much pros.

Cons

This company is run by the hard headed old timers that ant' let go of the product. They are very closed minded. The product has so much holes in it since i worked there. The customers that are using this is seeing layers of cake frosting over bad stale old cake. Product is using such an old 2000 technology that if there are decent competitors they should be dead soon.

5.0
Feb 16, 2013
Recommend
CEO approval
Business Outlook

Pros

SN is dedicated towards attracting talented and fun people. The company utilizes the technology they sell very well. I've worked for cloud companies before and they used antiquated technologies to build their "cutting edge tech", SNOW uses the same tech they offer and its evident from every level. The work environment is very positive and easy going. If you are a self starter and can deliver top-notch work, you will be rewarded. The company still feels like a start up, in all the good ways. It also has great direction from upper management. The messaging always seems clear, on-point, and without the cliche corporate speak that so often pollutes the workplace. It truly feels like a team and I'm happy/excited to go to work every day. Each employee getting a macbook pro doesn't hurt either ;) Bonuses are great. Vacation is great. Benefits (health, etc. are average). Bi-Weekly socials encourage the team to have a drink and some dinner together and enjoy themselves. Friday free lunches are great as well. The company is moving at a blazingly fast pace, but you do get the sense that everyone is happy to be together. Training classes are offered frequently. If you are willing, and pro-active, there is no excuse for not building your skill set and moving up in the company.

Cons

The hours can be long. 45-50 hour weeks are the norm.

Viewing 5653 - 5655 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.