Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Jan 3, 2021

Fantastic Place to Work

Senior technical writer

Recommend

CEO approval

Business Outlook

Pros

Best CEO I have ever worked for. Amazing go-go environment. Rapidly evolving public visibility. Outstanding work culture - great people to work with, senior management displays tremendous care for their employees. Stock price keeps going up with the company@s continuing torrid growth.

Cons

Too much constant emphasis on DIBS, “wokeness” and political correctness, but given all the amazing qualities of this tremendous company, it’s not that big a deal. The idea behind is noble, but everyone should treat their fellow human beings with kindness, consideration and respect, regardless of who or what they are. This is simple common sense and decency.

2.0

Sep 29, 2020

Performance culture being destroyed by politics

Sales director

Recommend

CEO approval

Business Outlook

Pros

Inspiring founder Great CEO Incredible product development Passionate and loyal customers

Cons

Toxic culture Too many egos that are unwilling to listen to reason or be challenged without petulant reaction Leaders playing office A significant amount of people in senior positions with no ability to lead, drive or change Too many vocal spectators with no accountability Too much talking and no action

4.0

Aug 6, 2020

Company Not Walking the Talk

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Good leadership and steady growth, strong future outlook despite pandemic threats.

Cons

Great culture dissipating since pandemic and WFH...Middle managers not adhering to leaderships' philosophy of valuing employees treating them with compassion with regards to the challenges of 2020. Letting numerous people go for "performance" issues to get around "no layoffs in 2020" pledge and headcount freeze.

Viewing 433 - 435 of 5,726 Reviews

Jobs at ServiceNow

Senior Content Strategist

Senior Customer Success Manager - Moveworks

Hyperscaler Program Director - Go-to-Market, Quote-to-Cash

Implementation Manager - Moveworks

AVP, Energy & Utilities Industry GTM