Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,726 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

5.0

May 24, 2021

Can't say enough good things

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

I came from a company that said they "valued" culture and their employees and that was never the case. Since starting at ServiceNow they truly do put their employees first. Even as far as inclusion, and enablement/training, every facet you could think. They are dedicated to helping you become more successful and grow as an individual and also give you resources and ability to do so. The people are amazing and I'm excited for my career here.

Cons

Not even a true con, just excited to get back into the office!

3.0

Feb 27, 2021

Walmart of IT

Software engineer

Recommend

CEO approval

Business Outlook

Pros

People are nice, hungry and humble. Relax atmosphere without much work to do. Solid business and awesome marketing.

Cons

This is probably where you end up working when you have no other choice or when you get acquired like I did. Their stack was already outdated 10 years ago and is now calcified in place. The ticket system disguised as the workflow engine is crippled with bugs and an awful experience for users. Internally, everything uses it. You get a taste early on during what is definitively the worst onboarding experience I ever had. It doesn't help that every meeting feels like a cult where everyone just praises the executive for being so awesome.

1.0

Feb 25, 2021

Great Company Horrible Department

T&e specialist

Recommend

CEO approval

Business Outlook

Pros

The CEO had an amazing vision and drive.

Cons

The travel and expense team. The manager was not a team player. Ideas that benefitted the company and the team were not welcome.

Viewing 430 - 432 of 5,726 Reviews

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ServiceNow

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Can't say enough good things

Walmart of IT

Great Company Horrible Department

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