Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jan 18, 2022

Micromanage to point of suffocation

Senior marketing leader

Recommend

CEO approval

Business Outlook

Pros

Good standard benefits and nice coworkers

Cons

Horrible leadership in Marketing. When VPs have to control everything down to smallest details, either they are the problem or they don't know how to hire talented people.

5.0

Jun 25, 2021

Best place to be!

Marketing director

Recommend

CEO approval

Business Outlook

Pros

Fantastic product that is truly transforming the world. Happy customers that help pave the way for future product needs. Culture is second to none. Focus on diversity, inclusion and belonging, and general wellness of all employees. Company priorities are clear and actionable. Frequent check-ins from executives (All Hands).

Cons

Growing company going through the normal growing pains - org changes, new systems and processes being implemented, demanding work, etc.

3.0

Jun 10, 2021

great products, people, long term growth, HR is the issue

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Amazing products, new CEO is a strong leader with great vision and is building a strong team for a rapidly growing company. They generally make good hires and promote within the individual's org even though they make it difficult to make lateral moves.

Cons

HR. The previous CHRO had her pet project, DIBs, which is important, but it was her sole focus to the detriment of everything else. Currently no CHRO. They seem to lack the appropriate policies and best practices of most enterprise companies. HR enables and protects bad managers, leading people to leave the company because they are not being treated fairly. At the very least it's HRs job to protect the company, not management.

Viewing 427 - 429 of 5,726 Reviews

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