ServiceNow reviews

Getting way too top heavy with newly hired middle management, who are often unfamiliar with the Platform. Increasingly, it’s become very hierarchical and has lost the more democratized feel and energy that was there 5 years ago. Most concerning is the current culture which stifles any questions or innovation.

Drinking from the fire hose is no joke - I was told this over four years ago when I interviewed and the same applies today. Leadership pivots constantly - there seems to be no ability to put a PIN in it so you can get the job done and it affects your ability to be successful in your role. We are told 'this is what innovation looks like' as if that makes our stress level acceptable. It's not innovation, it's lack of leadership and the result of constant pivoting affects working relationships with partners and the customer experience. DE&I remains a challenge, we talk the talk, but I am hearing we don't always walk the talk... equity matters.