ServiceNow reviews

4.1

80% would recommend to a friend

(5,713 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,713 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jun 28, 2022

Horrible racial equity

Recommend
CEO approval
Business Outlook

Pros

RSUs and unlimited PTO are the only pros that come to mind.

Cons

This company does not walk the walk when it comes to racial equity. Black employees are leaving in mass numbers, the data doesn’t lie. If you speak out against racial inequalities you will become a target. You will with have to file a complaint with the EEOC or they will find a reason to fire you. I personally know someone who’s going through this right now. I wish she would expose ServiceNow

2.0
Mar 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Stock price from 2016-2021 Pat Casey, Joe, Davis, , etc... Still some cool/smart people at the top of Engineering Platform is pretty neat

Cons

Stagnant code base Company has largely transitioned from product to sales focused Hard work often goes unrecognized in Engineering Shady vibes from East Coast C-Level takeover, competent Engineering leaders seem frustrated and are often sidelined Hardly hiring any American engineers

2.0
Jan 12, 2022

Quote "Family" but actions do not measure up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the management they will treat you well. Also, if you follow the rules you will be fine. We still do not have to go back to the office due to covid, unlike others who are trying to make you go back.

Cons

I did feel discriminated when I was working here for the time. I mean look at the travel policy. People of certain rank gets certain privileges. I mean where is the equality in that and they claim we foster equality and diversity. The policies already embed these things base on your level as opposed to other companies where I worked where everyone gets the same treatment. Not so at ServiceNow. When things. do not follow the rules or processes they punish you pretty hard. In fact, only when you kick and scream do they take you seriously. A lot of times, if you don't escalate they think all is fine. So it takes people to aggressively fight back, and then people who fight back get taken off the project. Also, there are a lot of processes and still doing waterfall instead of Agile in software development. I feel like I haven't learned much the time I have been here. We are also being paid after the covid at the 25% tile compared to our competitors...They did not proactive do anything to raise our compensation, but instead actively hire outside. It is like what the ****

Viewing 361 - 363 of 5,713 Reviews

Glassdoor has 6,650 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.