Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 808 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 444 reviews)); "Great people and a lot of learning" ((in 413 reviews)); "Benefits are good and fair" ((in 394 reviews)); "Good pay and stock performance" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "Quiet layoffs: Both contractors and full" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,714 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,714 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Sep 30, 2021

Great company with growing pains

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Fantastic company overall. Great Executive leadership, company listens to employee feedback, great culture, good work life balance, great stock!

Cons

Middle Management is laughable at best. There has been very high turn over, and we keep brining people in from a different tech company that just aren't good additions to the team. TONS of org changes constantly. Its a little shaky right now, way more than it was when I joined a few years ago.

1.0

Sep 30, 2021

Stay away

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Nothing was good, people were really stressed due to terrible management.

Cons

They do micromanagement, please stay very far away from them. Awful management, seriously crazy.

1.0

Mar 23, 2021

Not a healthy environment to work

Staff quality engineer

Recommend

CEO approval

Business Outlook

Pros

They offer good salary and benefits

Cons

Management is not open to new ideas. The team starts feeling insecure when new talent is taking things forward. All they want is monkey coding, they do not want parallel execution or readability of code. They invest a lot of time in monitoring our activity instead of extending help to new joiners. Instead of giving enough resources, they ask many questions as to why they require the resources. They invest a lot of time to prove us wrong, instead of making us right. In total, not a great place to work.

Viewing 364 - 366 of 5,714 Reviews

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