ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Sep 8, 2019

Fairness Matters

Recommend
CEO approval
Business Outlook

Pros

Product is well liked by clients.

Cons

Those from non traditional backgrounds have to work twice as hard and the hard work is not as equally recognized and awarded as thse who grew up in IT.

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ServiceNow Response
6y
Thank you for providing this review. We do emphasize the need for employees of all backgrounds to be at ServiceNow, and we value everyone's contributions. We serve an incredibly diverse group of customers, and believe it's important to reflect our customers in ourselves. While we don't know your specific situation, we're glad you bring a different perspective.
1.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The first line Sales and SCs are excellent

Cons

Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.

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ServiceNow Response
6y
We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.
5.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

In the 2+ years I’ve been with ServiceNow, I’ve seen tremendous evolution and growth. In particular, the leadership they’ve brought on is phenomenal. The values they’ve instilled, and the culture they’re building, are authentic and inspirational. I see them “walking the talk” every day, and it’s flowing throughout the organization. There will always be pockets of mixed personalities and challenges across teams, but compared to other companies I’ve been a part of in the Bay Area, ServiceNow is amazing. Growth is truly an understatement. We’re on an incredible trajectory, and we’re not slowing down. If you’re good at what you do, there is so much potential across the organization to move up, move around, and continue learning. World class innovation and people. Working on the best technology and making an impact on the way people work is pretty cool. Combine that with incredible talent at this company, and it’s a place where you’re always learning and growing in your field.

Cons

If you’re not a performer, and don’t have the drive to work hard, this is not the place for you. It is not a place where you go to be complacent, take long lunches, and have an easy ride. There are nutty days and often long hours, but on the plus side there is a lot of flexibility, and there’s definitely reward for the effort. Because of the pace of growth, it can be a challenge to get things done. As new teams and roles are formed, there’s an element of “who’s on first?” at times. Process and structure take time, and we’re not there in all areas. Again, some personalities will thrive in this environment, but it’s not for everyone.

Viewing 331 - 333 of 5,712 Reviews

Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.