Sephora reviews

3.6

65% would recommend to a friend

(9,595 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.6 out of 5 stars, based on 9,595 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Jan 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits and performance- and company-based bonus (which you're almost always sure to get given company's success in recent years). The culture is interesting (in a positive way). Very smart, very quick. Leadership is wonderful, but don't expect tons of warm fuzzies on a more personal level. They're perfectly nice and pleasant - but this is much more of a work-first culture (i.e. opposite of goofy, loose - but definitely *not* Devil Wears Prada level). It's not necessarily a bad thing because that's likely why the company's been so successful in recent years. Amazing track record of innovation - not being afraid to take some risks as a successful industry leader. It's quite a unique company because it's a large, global, successful brand - but start-up-like under the hood. Plenty of room for growth in your personal career as long as you're results oriented and smart. Each year they allow you to make requests to transfer between departments, and I've seen quite a few transition functions successfully (i.e. you aren't 'stuck' in a role/department you may not necessarily like forever). Also, I know a lot of folks tend to hate on the dress code, but I personally find it very easy to adhere to. As long as the primary outfit (e.g. shoes and accessories don't count) is black, white, grey-scale, red, or whatever Pantone's Color of the Year is, (and as long as it's generally work appropriate - e.g. wear leggings or tights if you wear a miniskirt) you can wear it. Finally, the reputation of the company/brand is so powerful that exit opportunities (if you ever choose to leave, that is!) are awesome. It's the holy grail of retail in many respects.

Cons

Like many things, the Cons here are mirror images of some of the Pros. Base salary is actually below industry standard because of the bonus structure. At the end of the tax year, it comes out pretty even - but it would be nice to get about half of the current bonus amount allocated across the base salary instead. Because the company has been so successful, leadership puts a lot of pressure on themselves and employees to keep pushing the envelope - more innovation, more revenue, etc. So far, the brand is so strong that it's been relatively organic growth. But competition is ramping up - so the pressure is bound to keep its trajectory. About 90% of the folks in the building are A+ student types. This breeds a lot of ambition. While the company runs so lean that you're almost never in direct competition with someone else (because everyone has ownership of their own duties/tasks with plenty of original/unique work to do individually), it feels like everyone's always trying to claw upwards and be noticed - separated from all the other A+ students (which is tough!).

5.0
Dec 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Fun environment educational great values Educational Great valu Family Helping clients

Cons

No cons for me I my job

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Sephora Response
3y
Thank you for your review. We're glad you're enjoying so many aspects of working at Sephora! If you ever do have suggestions or advice on how we can make Sephora an even better place to work, please don't hesitate to reach out to your manager or provide feedback on one our internal surveys. Our best ideas come from our employees, and we appreciate it!
3.0
Jul 11, 2017

Much to be desired

Recommend
CEO approval
Business Outlook

Pros

Easy to gain experience in many areas

Cons

Upper management lacks direction and focus which trickles down to lower level staff, resources are spent in the wrong areas, unreasonable expectations, double standards across departments, upper management does not listen to employees and therefore turnover is extremely high. Sephora used to be a great place to work, but it's been on a steady decline.

Viewing 25 - 27 of 9,595 Reviews

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