Sephora reviews

3.7

65% would recommend to a friend

(9,616 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Aug 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Free samples and ok discount.

Cons

Too many women who are too emotional when making decisions. No communication and no direction. Managment does not care about their employees, and they seem to pack on the responsibilities of 2-3 people with the pay of 1/2 person. Pay is not comparable to industry because they say your bonus should make up for it.

1.0
Aug 12, 2025

Toxic and Performative Culture

Recommend
CEO approval
Business Outlook

Pros

Downtown Location, Free Product, Snacks

Cons

An incredibly nepotistic marketing team, with such high turnover. Leadership is incredibly toxic and favouritism is rampant. It's a culture of fear and anxiety, where everyone is afraid of being stabbed in the back by their colleagues, and people losing their jobs has been so prevalent that no one feels safe. Definitely a culture of "old Sephora" people who have been here 5+ years who can be mean girls and can do no wrong, and are protected. HR is completely aware of a lot of the complaints against leadership, but do absolutely nothing about it. Engagement scores continue to go down year over year. It's all performative and no substance, and respect for the marketing team at Sephora has never been lower from crossfunctional partners. I have never worked for such abivalent and heartless leadership.

1.0
Jul 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive with other retailers in the Industry for exempt roles. Gratis is generous

Cons

The employee code of conduct is not consistent. It is virtually impossible to fire an employee who break’s rules, yet double standards exist when it comes to someone they favor. They do not take tenure or performance into account.

Viewing 190 - 192 of 9,616 Reviews

Glassdoor has 12,231 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.