Sephora reviews

3.7

65% would recommend to a friend

(9,613 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Oct 6, 2019
Recommend
CEO approval
Business Outlook

Pros

I worked for Sephora for a couple of years until I left due to a person in management who harassed any employee that had a difference in opinion than her. I use to visit the Field Support Center (FSC) many times (that's how invested I was with the company), and all I saw was those who took ideas from other employees for their own self-gain, ego infested "leaders", and wanting no future working with this company. It's sad to see a company that was once thriving become so filled with employee's that have narcissistic personalities. I loved the brands that partnered with Sephora and the educators as they gave goodies to employees that have a strong work ethic. GRATIS COMES FROM BRANDS, NOT FROM SEPHORA.

Cons

If the store is behind on an hourly goal they will cut your hours, even if you are full-time. Favoritism. Bag searches to see if you are stealing. Guilt trip you if you don't take a promotion due to personal reasons. Not pay you more if you are given a promotion. No commission. Lack of accountability in some leadership members.

3.0
Sep 27, 2019

This company is not the same :(

Recommend
CEO approval
Business Outlook

Pros

Good opportunities to move up within the company. Supportive leadership team.

Cons

No work life balance if you are a full time employee. The company has free range over your schedule. Leadership and cast are occasionally scheduled 7 to 10 days consecutively. The company is undergoing a lot of changes and losing it's commitments to it's people.

3.0
Jun 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Product discount, ridiculous amount of free product, fantastic training, fantastic benefits, access to all the newest beauty products and technology, frequent free food, wonderful coworkers and brand representatives.

Cons

You will be promised promotions and told what you want to hear, but you will rarely advance with this company. Micromanaging is unbearable here, your store management will SUFFOCATE you daily. Full-time used to be 40 hours a week, now it’s more like 29 which is quite the pay cut compared to when I started back in 2011. Retail can be tough no matter where you work but clients could be absolutely ruthless. With our hours cut we never had enough staffing to get to all clients which resulted in upset shoppers and unmet goals. Theft got worse and worse and was hard to deal with. No matter how perfectly you do your job management will find fault with it. Management will harp on you to do your job the Sephora way and hurry up to help every client but when the store got busy they couldn’t be bothered to help you because as managers they were above helping clients, but they could delegate them to you and make them wait and wait for your help. It got too overwhelming in the end. They are not flexible AT ALL with scheduling so work life balance is nonexistent.

Viewing 145 - 147 of 9,613 Reviews

Glassdoor has 12,228 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.