Sephora reviews

3.7

65% would recommend to a friend

(9,613 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Jun 18, 2012

Expect hard work.

Recommend
CEO approval
Business Outlook

Pros

Masterclass training with all your favourite cosmetic brands. You will learn a LOT - there is ongoing training and personal development plans. You will get the chance to work in other departments than the one for which you were hired. There are decent benefits for full time staff. VERY fast-paced environment. You do NOT need to be a makeup artist to work there; they will train you. GRATIS ++++ The chance to work with creative people and the chance to have fun with makeup. There are always new products to try.

Cons

The person managing the floor changes EVERY hour. Therefore, everyone thinks they are in charge and everyone gives you a different answer. I'll be told one thing by one person and another thing by someone else. You will be micromanaged. -- Expect to work with a barebones skeleton crew. Our #1 feedback from our customers was "get more staff" and despite having almost 30 employees at my store for some reason they will often only put one person in each department during peak times. Clients will complain that there's no one to help them and management will complain if you can't help everybody. ---There is never any "downtime" at Sephora. If you are not servicing multiple clients at once you will be cleaning or stocking. You will be cleaning the bathroom, mopping floors and constantly removing lipstick and nail polish from everything. The work hours are long (9 hour shifts on your feet) and you will be there very early in the morning and stay very late at night. If you can't work nights and weekends, or want Christmas week off this job is not for you. ---You are expected to look your best 100% of the time. The dress code requirements are incredibly strict - they will send you home if your socks are not black, for example. The workload is high and the pay is minimal; you will get more responsibility, but they will not pay you more for extra work unless you make it into management. To advance you will likely need to transfer to another store. ---You will need to push client card signups and surveys on people, you will be expected to gain X amount of responses which unless you force the client to do right then and there is completely out of your control.

1.0
Dec 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Gratis is decent coworkers are mostly awesome If you have a passion for makeup, skin, or fragrance, its fun!

Cons

Incompetent, bitchy upper management Hours based on kissass, not ability managers never listen no respect, no balance, no training

2.0
Nov 22, 2011
Recommend
CEO approval
Business Outlook

Pros

-Gratis -Freedom with your own makeup -Tattoos & piercings acceptable -Introduction to different worlds you may not have much knowledge about (Skin, Fragrance, and Color) -Friendships! -Seeing the different looks that clients and cast members walk in daily with -Ability to borrow many expensive tools to see how they work with your body/face -Three samples per shift -Getting to know the clients and their preferences -SOS (Science of Sephora) is offered in many places, with the opportunity to travel to San Francisco for a week. -Training with brands to learn how to apply their many products, and how to best promote them. -Contests -We can come in early and use products for our makeup for the day

Cons

-You will not move up easily unless you are friends with management. -Training is not offered unless you nag management constantly. -Searches every time you come in, regardless of being in the back or not. This can be quite awkward because it can look to clients passing by like you were accused of stealing. -Leadership is not always on the same track. Will be told to do shipment, and then another leader will ask you why you're not at your station. -Mistakes are not easily forgiven, regardless of lack of training (new girl forgot to get a signature when her pin pad was not working, LP came out and yelled at her in front of clients. For the next few days management would constantly remind her). -No training. I luckily had cashier training, so it wasn't difficult. We have new girls who've never worked on a register and are really struggling. They expect an hour of watching to be sufficient. -They do not like education outside of work, and will "try" to give you days off, but will more frequently than not schedule you for the day. -Unless you are in a world, any contest they do will not apply to you. The cashiers in our store never get to participate and when they do, they can never win: Largest $ basket, most client shout outs, selling the most "insert brand." -Many girls are put into color with no makeup experience, and are constantly degraded by clients for their lack of knowledge. -As with any retail store, most employees if not all, are women. Expect drama and talk. The walls do have ears, and everything you bring into the store that you didn't leave at the door, will be heard. -They are more likely to hire outside of store rather than promote within. -Full face required, everyday. -Only 5 pieces of makeup can be brought in, including brushes. If you buy from the store, it will be engraved.

Viewing 130 - 132 of 9,613 Reviews

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