Sephora reviews

3.7

65% would recommend to a friend

(9,604 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Aug 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation through structured bonus plans Room for growth Transfer with ease Not just about the bottom line Flexible These are just a few key points that make Sephora a desirable place of employment. Over the years the company continues to grow and expand and evolve. Sephora believes in doing all you can before they absolutely say no.

Cons

Not enough money is alloted for payroll per store considered how many initiatives they ask each store to go after. The endless amount of busy work and lack of trainings to the unique Sephora way can make it hard to drive the business. The restructure of education was great in theory but not realistic for a fast high volume location. Moral is hard to manage with no hours to give employees and when you only hire part time.

2.0
Feb 18, 2015
Recommend
CEO approval
Business Outlook

Pros

For the FSC Corporate office: Benefits are pretty good. Vacation time and sick leave are good. Work/life balance is good in certain departments, but very bad in others. Informal office culture.

Cons

For the FSC Corporate office: Major decisions are based on emotion and assumptions, rather than data and logic, and without buy-in from affected business partners. Cross-functional departments have drastically competing agendas and there is constant in-fighting between the groups. Attempts to make the system better are met with non-support if they don't further the personal agendas of the Director-and-above level individuals. 90% women workforce in every department other than IT & Finance, More gender balance is needed. Systems and processes are archaic and inefficient, and upper management doesn't support or fund improving them. Leaders are promoted based on personal relationships rather than ability to move the business forward. Operates as a start-up when it should be more structured and linear (i.e. responsibilities of people in different departments often overlap, no real career advancement plan, major initiatives are shots-in-the-dark rather than thought through logically). There are no checks-and-balances, and no personal accountability. The stores are pressured to do more and more with less and less resources. The once-promising values system has lost its impact since the individuals that initiated them left the company. The best people are driven away, only to leave the mediocre in charge. The result of all the above is a very disorganized organization that doesn't keep good records, doesn't make good decisions, and is only kept alive because women are addicted to makeup and will always buy the product if it somehow reaches the stores.

1.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Discount for makeup and skincare. Meeting cool people.

Cons

Expect a career - not gonna happen, expect raise - 15 cents a year is a raise, everything else is negotiable to $1 a year, if you worth more no one cares. All the values that they talk about are only in the book, all they want is SELL- SELL- SELL. No commission, no thank you for multi-clienting 4 people at a time for 6-8 hours straight and a miserable bonus. 40% of my co-workers quit before 6 month of employment. I never got a full-time position. I'm quitting this month and very happy about it.

Viewing 94 - 96 of 9,604 Reviews

Glassdoor has 12,215 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.