-SECRET SHOPS!!!!!!! CSE customer service evaluations at least 4 per month at the Sephora Inside JCPenney location I work at, I believe locations outside of JCPenney receive surveys instead. The CSE scores are taken way too seriously, even though they are just suppose to be learning/training tools. They store wants you to remember and perfom at least 20 different things for the customer as well as show them around the whole store. This means every customer that comes in, we have to constantly bug and check up on, and this actually annoys many customers, it doesn't help them. If a consultant receives a CSE score of less than 86 out of 101 or 85% they have to be put through embarassment by having it showed around to each coworker with comments written on it by the management as well as have their job is threatened by a stupid questionarre filled out by a stranger that is not trained to be a professional secret shopper.A completely unfair/unneccesary evaluation.
- The management does not like giving time off if it is inconvenient for them or clashes with time that they want off.
- Sephora Inside JCPenney locations don't redeem the birthday emails, or give out Sephora brand gift cards, only JCPenney location gift cards, and the store carries far less brands than an outside location. This pisses some customers off.
