Sephora reviews

3.7

65% would recommend to a friend

(9,618 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
5.0
Sep 7, 2014

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Free cosmetics, skincare and fragrance Fun work environment Lots of incentive to work and grow

Cons

The customers can get a little crazy at times but nothing out of the ordinary for a customer service job.

4.0
Sep 2, 2014

A delicate balance

Recommend
CEO approval
Business Outlook

Pros

If your team is good, it's a great environment. Gratis helps the team try and promote favorite products. This company is invested in offering a lot of training internally and from brand reps.

Cons

If the team has a few "toxic" members, it can really affect morale, in spite of the best efforts of management.

3.0
Sep 1, 2014

A retail leader that is a bit stuck acting like a bit player

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

extremely progressive, frequently changing dynamics, not afraid to take risks. Fair amount of internal training available.

Cons

does not pay industry standard wages. Leadership does not follow the rules that everyone else is expected to follow. Poor communication from the top down. Lots of direction to do things because someone in leadership wants it regardless of impact. Sephora values only paid lip service. Nonexistent work life balance. Fair amount of nepotism. HR is horrific - feels like you're meeting with the cast of the movie mean girls. heavy reliance of contractors at rates which are 2-3x what a local headcount would cost.

Viewing 9319 - 9321 of 9,618 Reviews

Glassdoor has 12,234 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.