4.0
Sep 28, 2009
Recommend
CEO approval
Business Outlook
Pros
The Sears call center felt more like a corporate environment than a call center. Employees were empowered to satisfy the customer and employees at the call center associate level were compensated well at $11 an hour for just having a high school degree. That made it easier to be their manager because most wanted to be there.
Cons
The communication between other offices and departments at Sears was poor. It was not very organized to call some of the people we had to deal with and some people had no idea my department existed. I also worked in a new department that had no way of seeing our sales figures and had no goals. Somewhat chaotic, but still able to get the job done.
