You could write an anthology about the Cons of working at Sears. They put the integrity of their processes first, even before customer focus. They believe that if the processes are being followed then the customer focus part and sales will take care of themselves. They don't invest enough in training associates and managers; most of the time they're just thrown into the fire and whoever doesn't burn up gets to keep their job. Their quality of hire is practically ignored. If the candidate can breathe, that seems good enough for them to be hired. Associates are measured by multiple goals, some of which are nearly unattainable and only 100% perfection is accepted, whereas anything less warrants a write-up or some other punishment from management. And the recognition for those who do actually keep their numbers up is practically nonexistent. Management is overworked to the point of slavery. More and more work is condensed and piled on the shoulders of management, making them glorified workers rather than leaders. Sears only asks that the 30 or so measurement goals stay at perfection across the board. It seems like people from corporate are coming up with more and more ways to rate processes without ever bothering to test how practical or efficient their ideas actually are in the store itself. The redundacy of so many of their programs is laughable, and there is little to no incentive to do anything more than the bare minimum to get by until you can find a better job.
