Sears still hasn't figured it out, but atleast they're trying. - ASM Sears Employee Review

1.0
Feb 21, 2010
Recommend
CEO approval
Business Outlook

Pros

It is relatively easy to move up the ladder. You get 10 to 20% off with your associate discount card. Other than cool coworkers who are suffering right alongside you, there's not that much else to look forward to when working at Sears.

Cons

You could write an anthology about the Cons of working at Sears. They put the integrity of their processes first, even before customer focus. They believe that if the processes are being followed then the customer focus part and sales will take care of themselves. They don't invest enough in training associates and managers; most of the time they're just thrown into the fire and whoever doesn't burn up gets to keep their job. Their quality of hire is practically ignored. If the candidate can breathe, that seems good enough for them to be hired. Associates are measured by multiple goals, some of which are nearly unattainable and only 100% perfection is accepted, whereas anything less warrants a write-up or some other punishment from management. And the recognition for those who do actually keep their numbers up is practically nonexistent. Management is overworked to the point of slavery. More and more work is condensed and piled on the shoulders of management, making them glorified workers rather than leaders. Sears only asks that the 30 or so measurement goals stay at perfection across the board. It seems like people from corporate are coming up with more and more ways to rate processes without ever bothering to test how practical or efficient their ideas actually are in the store itself. The redundacy of so many of their programs is laughable, and there is little to no incentive to do anything more than the bare minimum to get by until you can find a better job.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

See reviews by: Helpful|Rating|Date|All