Sears reviews

3.6

51% would recommend to a friend

(14,744 total reviews)
avatar

Edward S. Lampert

52% approve of CEO

39% positive business outlook

Sears has an employee rating of 3.6 out of 5 stars, based on 14,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
3.0
Mar 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Being a large company Sears offers the opportunity to work in various businesses and the Company is flexible about associates moving between different businesses.

Cons

Large number of associates make up for the dismal state of IT systems in the company. The result is bad quality of work one gets to do. Aggressive cost cutting.

1.0
Mar 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule Employee Discount Commute to work was short Fellow employees were good to work with. Since we were all company peons, we had our own support system within our ranks.

Cons

Lack of training. I was put on the registers alone before being allowed to complete training. Then when I would do something wrong or not in keeping with company policy, I got reprimanded. Poor pay. You work for minimum wage, but can make a few extra dollars pushing Sears Protection Agreements and signing up people for Sears Credit Cards. Negative work environment. The managers at my store fostered a very negative work environment by constantly threatening to write up employees or terminate them. Employees had a fear of management rather than being part of the "team". It's all about the numbers. Sales associates and cashiers were forced to push Protection Plans and credit card applications on customers, some of whom could not afford them. If management thought an employee wasn't pushing enough of them, they got their hours cut. No opportunity for full-time. Sears staffs the majority of its stores with part-timers to avoid having to pay benefits. At my store all sales associates and cashiers were part-timers, even those who had been there for years. Customer complaints. There were a lot of these. A lot of the complaints came from Sears not honoring protection plans, customers got angry because of "fine print" issues. I could go on and on, but I think you get the idea.

3.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Flexible, Close to home, quick commute

Cons

They have a work life balance, its just not a good work life balance. They want more work, and dont want to pay for additional time.

Viewing 14506 - 14508 of 14,744 Reviews

Glassdoor has 15,423 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.