Sears reviews

3.6

51% would recommend to a friend

(14,744 total reviews)
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Edward S. Lampert

52% approve of CEO

39% positive business outlook

Sears has an employee rating of 3.6 out of 5 stars, based on 14,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
3.0
Mar 18, 2010
Recommend
CEO approval
Business Outlook

Pros

There are great discounts on merchandise. There are plenty of family and friends weekends. You have a flexible schedule.

Cons

My manager was very inexperienced. The pay is low even for managers. There are no benefits for part-time workers. You have to sell sears credit cards.

1.0
Mar 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Presenting products to potential customers to make as appealing as possible. After standing back, if I would want to look at the product, I feel I have done a good job.

Cons

The clients are often hard to understand and communicate with and feel incompetent only knowing English. More praise, or pats on the back, would be welcome.

2.0
Mar 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Trusted brand name by customers. Lots of selection to choose from in large appliances. Decent working hours if you're in a mall. Lower level managers are generally on your side because they have to put up with just as much BS as you do.

Cons

Large appliances: other companies are offering better deals/perks on a regular basis, leaving Sears salespeople looking like idiots when we charge for delivery (others have free delivery). Other stores offer no interest plans but at Sears, it's a delivery rebate OR no interest. But the worst part is the selling of Protection Agreements (extended warranties.) It appears to be the number one priority. Management would rather see $500 in sales with a high percentage of PAs rather than $5000 in sales with a low percentage of PAs. I was telling my manager how well I did in sales one day (a personal best) and was immediately chastised for not selling enough PAs. I was literally told "Sales don't matter." It's all about the PAs. And credit applications. And email capture. And rewards program sign-ups. And accessory add-ons. And installations. And this. And that. Everything except the actual sale of goods which (I thought) was why we were in business.

Viewing 14497 - 14499 of 14,744 Reviews

Glassdoor has 15,423 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.