Sears reviews

Too many to list... Complete lack of brand or cross-brand strategy at any level, ridiculous barriers to making a simple purchase online or in stores, no brand standards, no quality standards, nothing substantive guiding decisions. This company wants to be a dominant ecommerce retailer but they can't even get the basics right on most of their sites -- largely because they don't even know what the basics are (e.g. letting someone complete a purchase). It's an embarrassing company to work for if you have any sense of customer service, quality, or a desire to work on things that improve lives or the world in any way.

Although statistics are important, there seems to be an over-reliance on the metrics in Loss Prevention. Unfortunately, the store LP personnel are held accountable and "own" general liability and workers' compensation goals, and "own" such matters as compliance with key policies and the like, but the store LP personnel aren't given any teeth to enforce such matters. Further, no personnel action should ever be taken on the basis of internal or external apprehension numbers. I've seen it happen once, and it should never happen. In doing so, the number amounts to a quota... and, much like with law enforcement, LP quotas are unethical.