Shop no way. - User Experience Sears Employee Review

1.0
Apr 7, 2010
Recommend
CEO approval
Business Outlook

Pros

Good pay, some good managers, many smart coworkers.

Cons

Too many to list... Complete lack of brand or cross-brand strategy at any level, ridiculous barriers to making a simple purchase online or in stores, no brand standards, no quality standards, nothing substantive guiding decisions. This company wants to be a dominant ecommerce retailer but they can't even get the basics right on most of their sites -- largely because they don't even know what the basics are (e.g. letting someone complete a purchase). It's an embarrassing company to work for if you have any sense of customer service, quality, or a desire to work on things that improve lives or the world in any way.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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