Sears reviews

lack of upper management understanding importance of customer treatment. Also lack of upper management listening to sales force ideas to improve sales. Lack of control over installation area, delivery and sales issues. More concerned with meeting metrics than maintaining customer base or improving it. Run by a management at the top that was not retail oriented especially the owner, therefore loosing ground to its competitors. Eventually lack of sales led to bankruptcy. Here was a 105 year old company that was successful and loved and trusted by the public, turned into a metrics oriented machine which didn't understand public needs, wants, or competition. Sold off its best divisions like Allstate, Discover, Dean Witter, Craftsman, to inflate the companys price and used the money on stupid investments. The others were the backbone that brought people into the store and made Sears tick.

Don’t give you much time in between calls to get from one job to the next. Your expected to give only a certain amount of time with each customer before moving on to the next. Between service calls and travel time, you are also suppose to do training modules on the computer and have them done in a certain amount of time or else a reprimand.