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      Sanctuary

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      Sanctuary reviews

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      3.1

      57% would recommend to a friend

      (355 total reviews)

      Craig Moule

      52% approve of CEO

      57% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Culture & values

      3.0

      Work/Life balance

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Senior management

      Sanctuary has an employee rating of 3.1 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sanctuary employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      355 reviews
      1.0
      Sep 27, 2017

      Worst Company Ever

      Housing officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you survive your meltdown you can laugh about it later. I've had two now, no support at all from Sanctuary. They really like to kick you once they have beaten you down!

      Cons

      Everything horrible! I am dead inside from this company, they are nasty and make you feel terrible if you make one little mistake! They pile so much work on you with no training help or advice! Don't dare question ANYTHING!

      avatar
      Sanctuary Response
      8y
      We’re very sorry that you don’t feel supported in your role, giving our employees the support they need to thrive is a priority for us. We would really like you to discuss this as soon as possible with your line manager, or send an email to resourcing.team@sanctuary-housing.co.uk so that we can talk through your concerns. Thank you.
      4.0
      Jan 31, 2024

      Tough job for reasonable pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Calls are difficult with callers often irate and/or emotional. Company processes are complicated, long winded and change often which can make it difficult to provide the most up to date information. Management quite cliquey - Great for those in the cliques, harder for those outside (although not so bad that it becomes a truly limiting factor in job satisfaction and progression). Hardest part I found was balancing quality against meeting calls stats. Company toot quality and customer care over speed and quantity but I assume managers are incentivised for teams to hit targets as I found the pressure from them for speed was intense and on more than one occasion had me in tears.

      Cons

      Difficult calls Balancing call quality against speed and quantity

      1.0
      Jun 24, 2021

      Unfortunately I can't give them 0 stars!

      Support worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly I can't think of one positive thing about working here!

      Cons

      This has been the worst place I have worked! The management are ridiculous, rude, discriminatory, have zero sensitivity training, are condescending, patronising, arrogant and ignorant. You will be spoken to like you are an uneducated bumbling idiot. Your stress levels will go up exponentially. You will be passive aggressively threatened if you are off sick. They use the bradford score which essentially discriminates against all long term illness. The list of issues could go on and on but just be aware if you decide to work here that they will make you feel small, unimportant and inferior.

      Viewing 16 - 18 of 355 Reviews
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      ReviewsSanctuary reviews

      Glassdoor has 377 Sanctuary reviews submitted anonymously by Sanctuary employees. Read employee reviews and ratings on Glassdoor to decide if Sanctuary is right for you.