Sam's Club reviews

3.3

51% would recommend to a friend

(12,870 total reviews)
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Latriece Watkins

60% approve of CEO

44% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
1.0
Mar 30, 2013

Ready to quit after one month.

Recommend
CEO approval
Business Outlook

Pros

Co-workers and other staff are really nice. The pay is okay. Talking to some of the members is actually fun. You get breaks for every 3-5 hours you work.

Cons

As a cashier, you are expected to sell sell sell plus memberships and credits. To the point where if you don't talk to EVERYONE who comes through your line about plus, you get written up and your job is on the line. After only three weeks of working here (with almost no formal training whatsoever), I was taken in to my manager's office and my job was threatened because I wasn't selling enough plusses. "You're backing down too easily. Not being aggressive enough." It was ridiculous. And then the next day, they had me wearing a hot, sweaty prison costume while I worked to promote plus memberships, and the only way to take it off was to sell one, under the premise of "having fun" with it. Not fun: humiliating, condescending and I'm not even sure it's legal. There are a lot of different variety members who shop here. Be prepared to deal with some angry, unfriendly people. Lots of heavy lifting, but that's part of the job description. Make sure you're good at multitasking, because if you're not talking about plus and doing your job at the same time, you get in trouble (and be prepared for many people to be unresponsive and unfriendly when you talk to them about plus, but I don't blame them). Plus, the management only recognizes the cashiers who are good at selling memberships and credits. That's the only way to move up in the business. If you are a nice person with morals that you can't put aside for work, find another job, because they're all brainwashed there. It's nothing but profits, profits, profits.

1.0
Oct 17, 2012

They hate their employees

Recommend
CEO approval
Business Outlook

Pros

You can bonus once a year in mid march upwards of $2200.

Cons

The managerment really needs to go to leadership training. They put down their employees, they yell at them. It's all about numbers and memberships. If you're full time you are mostly stuck in your position, because if a full time employee gets quits or most likely gets fired, they replace them with two part time employees. Mainly to save on not paying bennys. It takes two years of part time work to get any bennys. They don't support their employees when it comes to rude or difficult members. They are always changing rules. They run out of supplies all the time, and expect us to do the same job. The regional management are always coming or saying they are coming for inspections. Which causes our managers and team leads to run around like their heads are cut off. I wouldn't recommend working here unless you love stress and very low pay. They have been looking for a cake decorator for 3 months and no one wants the job for $9 an hour. Most employees are the working poor, most on food stamps and live in low income housing.

1.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of my co-workers were really great and understood why I wanted to quit this job.

Cons

Let me just start of by saying I signed up to be a cashier and they hired me as a Member Greeter because "they weren't looking for any cashiers". Three days later they hired 5 cashiers. So that made me angry from the start. Second, when you're at the door, you don't get to sit, so 6-8 hour days feel like complete Hell. Third, I didn't even want to consider being a cashier after some of my co-workers told me that if you don't sell any "Plus" memberships or credit cards, I would be written up and possibly fired for not being an asset to the company. Forth, the day before I quit, I needed to go to the bathroom while I was on the clock. So I did what I was told in the beginning, have the other member greeter watch both the entrance and exit while you're in the bathroom. So when I came out of the bathroom, both of the supervisors that were on duty that day were standing outside of the bathroom entrance and started chewing me out for going to the bathroom without telling them. Since when did I need to announce to all of the associates that I had to go to the bathroom? And why would I want to tell them? Cause then I'd have to wait for about 15 to 30 minutes for them to find someone to send down to the door to take my spot for literally 2-5 minutes tops. And what made me even more upset with them, the fact that they literally met me right outside the bathroom and chewed me out in front of at least 10 members. Not only was I embarrassed, but it made me really angry too.

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Glassdoor has 14,122 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.